Job Summary
Remote Guidance Specialists provide support to diverse global EAP clients on behavioral, mental health, family, and wellness related issues. As the world’s largest provider of EAP and managed care, this is an exceptional growth opportunity to use your clinical expertise to help clients navigate their resources and provide in the moment support.
Primary Responsibilities
- Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor
- Using critical thinking and problem solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction
- Educate remote clients about resources, eligibility, and services with a positive and professional approach
- Maintain complete and accurate documentation of cases within our proprietary database
Job Qualifications
- Bachelor's degree required, preferably in Psychology, Social Work or other behavioral health or counseling related field
- Exceptional communication skills, with a strong focus on customer service
- Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
- Experience in a social service, clinical, healthcare, or insurance environment
- Clinical assessment experience in the following areas: mental health, chemical dependency, and crisis stabilization, preferred
- High-speed internet and quiet home office set up
