Job Description:
The Certification Testing Coordinator will assist in the day-to-day functions of the Testing Department which is within the National Certification Commission for Addiction Professionals (NCC AP), under the auspices of NAADAC, the Association for Addiction Professionals. NCC AP operates as an independent body for all matters involving NAADAC’s substance use disorders counselor credentialing and endorsement programs at the national and international levels. The Certification Testing Coordinator will be responsible for test administration support, servicing of test takers and their test results and reporting results to their referring Board, test question administration into the test site (Webbessor) and related tasks outlined below.
Company Description
NAADAC, the Association for Addiction Professionals, represents the professional interests of more than 100,000 addiction counselors, educators and other addiction-focused health care professionals in the United States, Canada and abroad. NAADAC’s members are addiction counselors, educators, and other addiction-focused health care professionals, who specialize in addiction prevention, treatment, recovery support and education. An important part of the healthcare continuum, NAADAC members and its 47 state and international affiliates work to create healthier individuals, families and communities through prevention, intervention, quality treatment and recovery support.
Qualifications
- Bachelor’s degree preferred with a minimum of one year experience in certification or association work or related experience and training.
- Demonstrated ability to communicate (phone, face-to-face and email) in a professional office manner.
- Motivated, focused, well organized, and able to handle a variety of tasks simultaneously.
- Demonstrated commitment to excellence.
- Ability to implement and learn new skills and concepts quickly.
- Problem solving skills and deductive reasoning abilities.
- Excellent organization and time management skills.
- Demonstrated ability to complete projects and assignments on a timely basis.
- Strong attention to detail and follow-through.
- Ability to work with diversity and as a team player.
- Demonstrated track record of flexibility; ability to adapt and react quickly to unexpected changes, prioritize tasks with excellent organization skills and time management skills, anticipate problems, provide creative solutions, and meet deadlines in challenging situations.
- Strong communication, relationship management, and interpersonal skills.
Technology
- Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint) and Adobe Acrobat
- Experience using Microsoft Excel for the purpose of tracking.
- Some familiarity with Association Management Systems (AMS).
Duties
- Provide exceptional customer service for those seeking information or assistance regarding certification test taking.
- Coordinate NCTTP testing approvals with Testing Manager and testing company.
- Schedule appointments for test takers.
- Send bi-weekly electronic reports of test results to State and other Certification Boards.
- Assist Testing Manager with emails and phone calls.
- Assist with special test accommodations for test takers.
- Enter in test questions into the computerized system.
- Enter in test taker profiles into the association management system.
- Seek and develop systems to make the office more efficient and innovative.
- Attend staff meetings and trainings.
- Performs other duties as assigned.
Salary
$44,500 - $48,000 (based on experience)
How to Apply
Please email resume and cover letter to nccap [at] naadac [dot] org (nccap[at]naadac[dot]org) with "Certification Testing Coordinator" in the subject line.
